Conflict Management For Campus Public Safety: Non-Escalation, De-Escalation, and Crisis Intervention For Law Enforcement and Security Professionals

This manual teaches the fundamentals of Vistelar's customer service and conflict management tactics.It is designed specifically for campus public safety professionals and can be read in conjunction with Vistelar's live and online training programs or as a stand-alone guide for learning how to better manage conflict in both one's professional and personal lives. By reading this manual, you will learn how to interact with anyone - in person, by phone or in writing - and to: Not cause or unnecessarily escalate conflictConfidently deal with verbal abuseEngage in difficult conversationsKnow what to do when word-based tactics fail and it is time to take appropriate actionEffectively de-escalate conflictPersuade others to cooperateStay safe in crisis situationsLook good on camera no matter where an interaction ends upAgency benefits include higher levels of citizen satisfaction, reduced complaints and legal liability, less use-of-force incidents, better officer morale, and protected agency reputation and culture Read more