The Art of the Apology Paperback – May 30, 2008

Winner, Grand Prize Integrity Award, 2010 International Book Awards! We all make mistakes in life, at home and at work. We hurt others by lying, procrastinating, breaking our promises, or by saying something unkind to someone else.The secret, when you make a mistake, is to apologize, but many people do not know when or how to say they are sorry. Unless you are prepared to change jobs on a regular basis, and replace your friends or even your spouse every few years, learning how to apologize is an essential skill at work, at home, and in life. This book will help you do just that.In The Art of the Apology: How to Apologize Effectively to Practically Anyone, written by attorney and ethics expert Lauren Bloom, you will learn: -- The Six Essential Elements of an Effective Apology -- The Best Timing for Your Apology -- How to Apologize at Work, and to Your Loved Ones -- Apologizing to Clients and Customers and Why Your Lawyer May Tell You Not To! -- The 12 Most Common Ways to Botch an Apology -- What You Should Do When You Can't Apologize -- What to Do When You ve Really Blown It -- How to Accept an Apology -- How to Create an Apology-Friendly Workplace Bloom's straightforward apology advice and practical guidance will help you make more effective apologies whenever you need to do so. The Art of the Apology is destined to become a classic reference for business and personal etiquette. Read more